Contact US
How Can We Help?
Our customer-care team can assist with:
- Product dimensions and card capacity
- Material and care questions
- Order confirmation
- Address correction requests
- Shipping and tracking
- Damaged or incorrect products
- Return and refund requests
Email Support
Customer-Care Hours
Monday through Friday
9:00 AM–6:00 PM Eastern Time
We aim to reply within 1–2 business days. Response times may be longer during weekends, public holidays, promotional events, or periods of high demand.
Contacting Us About an Order
Include the following information so we can locate the order efficiently:
- Order number
- Customer’s full name
- Email address used at checkout
- A clear description of the request
For a damaged, incomplete, defective, or incorrect product, also attach photographs of the product, packaging, affected area, and shipping label.
Product Selection Questions
When asking about product fit or capacity, tell us what you intend to carry—for example, the approximate number of cards, cash, passport, keys, identification, or business cards.
Capacity can vary depending on card thickness, product design, and how the compartments are used.
Return Reminder
Do not mail a return to the registered business address without authorization. Approved returns must follow the destination and instructions supplied by our support team.
Brand and Business Details
Valtrore is operated by VIOLET SHARP LIMITED.
Email: service@valtrore-hk.com
Website: valtrore-hk.com
Registered Business Address
VIOLET SHARP LIMITED
FLAT/RM H 2/F
MANSON INDUSTRIAL BUILDING
8 A KUNG NGAM VILLAGE LANE
SHAU KEI WAN
HK