Privacy Policy

Last updated: September 27, 2025

This Privacy Policy describes how Valtrore, operated by VIOLET SHARP LIMITED, collects, uses, discloses, and protects personal information when customers visit the website, place an order, contact us, or use our services.

1. Information Collected

Depending on the customer’s interaction with the store, we may collect:

  • Name and contact information
  • Billing and delivery addresses
  • Order and transaction information
  • Account information, where accounts are available
  • Customer-support communications
  • Return, refund, and claim information
  • Device, browser, IP address, and website activity
  • Cookie identifiers and marketing preferences
  • Payment confirmation and limited payment-related details

Complete card numbers and security codes are processed by authorized payment providers and are not directly stored by Valtrore.

2. Purposes of Processing

Personal information may be used to:

  • Process and confirm orders
  • Arrange fulfillment and delivery
  • Provide tracking notifications
  • Respond to customer inquiries
  • Review returns, refunds, and product claims
  • Detect fraud and maintain store security
  • Improve website operation and customer experience
  • Send permitted marketing communications
  • Maintain accounting and transaction records
  • Meet legal and regulatory obligations

3. Service Providers and Disclosure

Information may be disclosed to providers supporting:

  • Ecommerce hosting
  • Payment processing
  • Warehousing and fulfillment
  • Shipping and delivery
  • Customer support
  • Analytics
  • Marketing
  • Fraud prevention
  • Data storage and technical operation

Information may also be disclosed when required by law, to protect legal rights, during a business restructuring, or with the customer’s direction or consent.

We do not sell personal information for money in the ordinary meaning of that phrase. Certain advertising or analytics activities may nevertheless be classified as “selling,” “sharing,” or targeted advertising under some privacy laws.

4. Cookies

The website may use necessary, preference, analytics, and advertising cookies.

Necessary cookies help support checkout, account security, and basic website functions. Optional cookies may help measure performance or provide relevant advertising.

Where required, customers can manage optional cookie choices through the website’s consent controls. Blocking cookies through a browser may affect website functionality.

5. Marketing Preferences

Customers may unsubscribe from promotional emails through the unsubscribe link included in those messages.

Necessary transactional communications concerning orders, security, shipping, returns, or policy matters may still be sent.

6. Data Retention

Personal information is retained only for as long as reasonably necessary for order administration, customer support, accounting, fraud prevention, dispute handling, and legal compliance.

Retention periods may differ according to the type of information and applicable requirements.

7. Privacy Rights

Depending on the customer’s location, applicable rights may include:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of eligible information
  • Restriction of processing
  • Data portability
  • Withdrawal of consent
  • Objection to certain marketing or advertising uses

Requests may be submitted to service@valtrore-hk.com. Identity verification may be required before a request is completed.

8. International Processing

The store and its service providers may process information in countries outside the customer’s place of residence.

Where required, reasonable safeguards will be used for international transfers.

9. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

No internet transmission or storage method can be guaranteed to be completely secure.

10. Children’s Privacy

The store is not directed to children, and we do not knowingly collect children’s personal information in violation of applicable law.

11. Policy Changes

This Privacy Policy may be updated to reflect operational, technical, or legal changes.

A revised version will be posted on this page with a new “Last updated” date.

Privacy Contact and Company Information

Valtrore is operated by VIOLET SHARP LIMITED.

Email: service@valtrore-hk.com

Registered Business Address

VIOLET SHARP LIMITED
FLAT/RM H 2/F
MANSON INDUSTRIAL BUILDING
8 A KUNG NGAM VILLAGE LANE
SHAU KEI WAN
HK