Shipping Policy
Last updated: September 27, 2025
Quick Shipping Reference
| Shipping stage | Typical timeframe |
|---|---|
| Order processing | 1–3 business days |
| Estimated delivery after dispatch | 5–12 business days |
| Initial tracking update | Within 24–48 hours after dispatch |
Delivery periods are estimates and do not include weekends, public holidays, customs inspections, carrier disruptions, or delays outside our reasonable control.
Order Processing
After an order is submitted, we review the payment status, delivery information, product availability, and fulfillment requirements.
Most orders are prepared within 1–3 business days. Processing may require additional time during sales, public holidays, product launches, or periods of unusually high demand.
Customers receive an order confirmation after checkout. A shipping confirmation is sent when the parcel has been dispatched and tracking is available.
Delivery Time
Most orders are expected to arrive within 5–12 business days after dispatch.
Actual transit time depends on:
- The delivery destination
- Carrier availability
- Local delivery conditions
- Customs procedures
- Weather or transportation disruptions
- Product availability and fulfillment location
An estimated delivery date is not a guaranteed arrival date.
Tracking Your Parcel
When tracking is available, the shipping confirmation will include a tracking link or tracking number.
Tracking may require 24–48 hours to show the first carrier scan. A temporary pause between scans does not necessarily mean that the parcel has stopped moving.
Orders containing multiple products may be divided into separate packages. Each package may have a different tracking number or delivery date.
Shipping Address Requirements
Customers are responsible for providing a complete and accurate shipping address.
Before completing checkout, confirm:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City and region
- Postal code
- Country
- Email address
If an address correction is needed, contact service@valtrore-hk.com immediately. We will try to make the change if fulfillment has not started, but changes cannot be guaranteed.
Unsuccessful or Refused Deliveries
A parcel may be returned by the carrier because of an incomplete address, repeated failed delivery attempts, refusal by the recipient, or failure to collect it from a designated location.
If a parcel is returned for one of these reasons, additional shipping costs may apply before reshipment. Original shipping charges may be deducted from an eligible refund where permitted by law.
Customs, Duties, and Taxes
International orders may be subject to import duties, customs charges, taxes, or brokerage fees imposed by the destination country.
Unless checkout expressly states otherwise, these charges are the customer’s responsibility. Customs processing may also extend the delivery period.
Delivered but Not Found
If tracking shows “delivered” but the parcel cannot be located:
- Confirm that the address on the order is correct.
- Check mailrooms, parcel lockers, entrances, reception areas, and other secure locations.
- Ask household members, neighbors, or building staff.
- Allow one additional business day in case the carrier recorded an early delivery scan.
- Contact the carrier with the tracking number.
If the parcel remains missing, email us with the order number and tracking details.
Damaged, Incorrect, or Incomplete Delivery
Contact us within 7 days after delivery if a product arrives damaged, incorrect, or incomplete.
Include the order number and clear photographs of:
- The product
- The affected area
- The packaging
- The shipping label
Keep all packaging until the claim has been reviewed.
Brand and Business Details
Valtrore is operated by VIOLET SHARP LIMITED.
Email: service@valtrore-hk.com
Website: valtrore-hk.com
Registered Business Address
VIOLET SHARP LIMITED
FLAT/RM H 2/F
MANSON INDUSTRIAL BUILDING
8 A KUNG NGAM VILLAGE LANE
SHAU KEI WAN
HK