Terms of Service
Last updated: September 27, 2025
These Terms of Service govern access to and use of the online store operated under the brand Valtrore by VIOLET SHARP LIMITED.
By visiting the website, submitting an order, or using the services, you agree to these Terms and the policies referenced in them.
A. Website Access
You must have the legal capacity to enter into a binding agreement or use the store with the authorization of a parent or legal guardian.
You must not use the website to:
- Conduct unlawful or fraudulent activity
- Interfere with website operation or security
- Introduce malicious software
- Submit false order or payment details
- Collect information without authorization
- Infringe intellectual-property or privacy rights
- Place orders for unauthorized resale where prohibited
B. Product Presentation
We make reasonable efforts to present accurate descriptions, photographs, dimensions, materials, capacities, features, and prices.
Actual appearance may vary because of:
- Screen settings
- Lighting
- Natural material characteristics
- Manufacturing tolerances
- Product updates
- Packaging changes
Customers should review the complete product description before ordering.
C. Product Capacity and Use
Card capacity and storage space depend on card thickness, product construction, and the arrangement of contents.
Customers must not overfill compartments, force closures, obstruct mechanisms, or use the product in a way that may cause damage.
RFID-blocking, tracking compatibility, pop-up access, magnetic features, or other specialized functions apply only where specifically described on the product page.
D. Orders and Acceptance
Submitting an order constitutes an offer to purchase.
We may decline, limit, or cancel an order where reasonably necessary because of:
- Product unavailability
- Payment failure
- Pricing or description errors
- Suspected fraud
- Delivery restrictions
- Unusual order quantities
- Legal or regulatory requirements
An order is accepted after successful payment authorization and issuance of an order confirmation.
E. Pricing and Payment
Prices may change before an order is submitted.
The customer is responsible for the total displayed during checkout, including applicable shipping charges, taxes, duties, or other disclosed amounts.
Payment services are supplied by third-party providers and may be subject to their own terms. Banks may impose currency-conversion or international transaction fees.
F. Shipping and Delivery
Order-processing and delivery periods are estimates rather than guarantees.
Customers must provide complete and accurate delivery information. We are not responsible for delays resulting from incorrect addresses, customs processing, carrier disruption, weather, or circumstances outside our reasonable control.
Additional information appears in the Shipping Policy.
G. Returns and Refunds
Return eligibility is governed by the Return and Refund Policy.
Customers must obtain authorization before returning a product. Returned products may be inspected for condition, completeness, damage, wear, and compliance with the applicable return requirements.
Nothing in these Terms limits mandatory consumer rights.
H. Intellectual Property
Website branding, text, layout, graphics, photographs, and other content are owned by or licensed to Valtrore or VIOLET SHARP LIMITED.
Content may not be copied, modified, reproduced, distributed, republished, or commercially exploited without written permission, except where applicable law allows limited personal use.
I. Reviews and Submitted Content
Customers submitting reviews, photographs, suggestions, or other content confirm that they have the right to provide it.
Submitted content must not be unlawful, misleading, defamatory, infringing, or harmful.
Where permitted, you grant us a non-exclusive right to use submitted content for operating, improving, and promoting the store. Personal information remains subject to the Privacy Policy.
J. Third-Party Services
The store may use services supplied by ecommerce platforms, payment processors, carriers, analytics providers, and other third parties.
Use of those services may be governed by separate terms. We are not responsible for third-party websites, independent content, or privacy practices.
K. Disclaimer of Warranties
To the maximum extent permitted by law, the website and services are provided on an “as available” basis.
We do not guarantee uninterrupted website access, error-free operation, or that every product will meet every personal preference or intended use.
Warranties and legal protections that cannot lawfully be excluded remain unaffected.
L. Limitation of Liability
To the maximum extent permitted by law, Valtrore and VIOLET SHARP LIMITED will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from website use, delivery delay, or product misuse.
Nothing in these Terms excludes liability that cannot legally be excluded.
M. Indemnification
To the extent permitted by law, customers are responsible for losses or claims resulting from unlawful website use, infringement of another person’s rights, deliberate misuse of a product, or violation of these Terms.
N. Governing Law
These Terms are governed by the laws applicable to the location of the store operator, subject to mandatory consumer protections that may apply in the customer’s place of residence.
O. Changes to These Terms
We may revise these Terms to reflect operational, technical, or legal changes.
The revised version will be published with a new “Last updated” date and will apply to subsequent use of the store to the extent permitted by law.
Contact and Company Information
Questions regarding these Terms may be sent to service@valtrore-hk.com.
Valtrore is operated by VIOLET SHARP LIMITED.
Registered Business Address
VIOLET SHARP LIMITED
FLAT/RM H 2/F
MANSON INDUSTRIAL BUILDING
8 A KUNG NGAM VILLAGE LANE
SHAU KEI WAN
HK