Payment Options
Payment at Checkout
The payment methods available for your order will be displayed during checkout. Availability may vary according to the customer’s location, currency, device, and payment provider.
Only use a payment method shown in the official checkout.
When an Order Is Confirmed
Submitting an order authorizes the payment provider to process the total displayed at checkout.
An order is confirmed only after:
- Payment authorization is completed.
- The order passes any applicable security review.
- An order confirmation is issued.
A product remaining in the shopping cart is not reserved until checkout is successfully completed.
Secure Processing
Payments are handled by authorized third-party payment providers. Valtrore does not directly store complete payment-card numbers or card security codes.
Payment providers may use identity, address, transaction, or fraud-prevention checks before approving a payment.
Currency Conversion
Prices may be shown in a localized or selected currency.
If the payment account uses a different currency, the customer’s bank or payment provider may apply its own:
- Exchange rate
- International transaction fee
- Currency-conversion fee
These external charges are not controlled by Valtrore.
Declined or Pending Transactions
A payment may be declined or remain pending because of:
- Incorrect billing details
- Insufficient funds
- An expired payment method
- A bank security restriction
- Address-verification failure
- A temporary provider issue
- Additional verification requirements
If payment fails, confirm the entered details or contact the bank before attempting another payment.
Duplicate or Unrecognized Charges
A temporary authorization may appear even when a checkout attempt is unsuccessful. Banks normally release unsuccessful authorizations according to their own processing schedules.
If two completed charges appear for the same order, email service@valtrore-hk.com with the order number, transaction dates, and amounts.
Do not send complete card numbers, passwords, or security codes.
Refund Payments
Approved refunds are normally returned to the original payment method. After issuance, the bank or payment provider usually requires 5–10 business days to display the refund.