FAQ
Valtrore is operated by VIOLET SHARP LIMITED.
Products and Materials
What types of products does Valtrore offer?
Valtrore offers wallets, card holders, passport wallets, business card cases, key-ring wallets, compact travel organizers, and selected smart-access designs.
The available collection may change over time.
How do I choose the right wallet size?
Review the product dimensions and stated card capacity on the individual product page.
Consider what you normally carry, including cards, cash, coins, identification, keys, a passport, or business cards. Overfilling may stretch compartments or damage closures and mechanisms.
Are all products made from genuine leather?
No. Materials vary by product and may include natural leather, synthetic materials, canvas, aluminum, elastic fabric, metal components, or combinations of materials.
Always review the Materials section of the relevant product page.
Why does the color or texture look slightly different?
Natural materials can show variations in grain, texture, and color. Screen settings and lighting can also affect how a product appears online.
Small natural variations are not necessarily defects.
Do all wallets have RFID protection?
No. RFID-blocking functionality applies only when it is expressly listed in the product description.
The effectiveness of RFID-related materials can depend on the frequency, card position, product construction, and surrounding conditions.
How many cards will a wallet hold?
Capacity varies by design and by the thickness of the cards.
Do not exceed the capacity stated on the product page. Overfilling can stretch card slots, prevent closures from working, or damage a pop-up mechanism.
How should I clean my wallet?
Use the care instructions provided with the product.
In general:
- Remove loose dust with a soft, dry cloth.
- Avoid soaking the product.
- Do not use bleach or harsh chemicals.
- Keep metal mechanisms free from debris.
- Test any suitable cleaner on an inconspicuous area first.
Cleaning requirements vary by material.
Orders and Delivery
How long does order processing take?
Orders are normally processed within 1–3 business days.
How long does shipping take?
Most orders are expected to arrive within 5–12 business days after dispatch. Delivery dates are estimates and may be affected by customs, carriers, weather, and local conditions.
Can I change or cancel an order?
Email service@valtrore-hk.com immediately.
We will try to assist if fulfillment has not started, but changes and cancellations cannot be guaranteed after processing begins.
Why did I not receive an order confirmation?
Check spam, junk, and promotional folders. Also confirm that the email address entered during checkout was correct.
If payment was completed but no confirmation can be found, contact us with the customer name and transaction details. Do not send complete payment-card information.
Why did only part of my order arrive?
An order may be divided into multiple parcels. Review the shipping email for additional tracking numbers.
Returns and Support
Can I return a wallet?
Eligible products may be returned within 30 days after delivery. Returned products must satisfy the conditions in the Return and Refund Policy.
What if the product arrives damaged or incorrect?
Contact us within 7 days after delivery and include photographs of the product, packaging, shipping label, and affected area.
Can I send a return to the company address?
Not without authorization. Contact us first and use the return instructions supplied by our support team.
When will my refund appear?
After an approved refund is issued, banks and payment providers usually require 5–10 business days to complete processing.
How do I contact Valtrore?
Email service@valtrore-hk.com. Include your order number when contacting us about an existing purchase.